Usually, in this modern digitalized age, the bank customers making payments to the specified accounts would present the bank deposit slips fully filled, indicating the account number, the name of the account holder, the total amount to be deposited.
As the customer presents the bank cash deposit slip to the teller, he/she accompanies it with the cash indicated. The cash would be directly fed into the cash counter machine and switched on to count the cash, after checking the validity of the money, ensuring that the amount of cash involved is the right amount indicated on the deposit slip.
All the process is done transparently and the customer is able to see everything the teller is doing, including checking the validity of the notes and depositing them into the counter.
The receipt is processed and given back to the bank customer before the customer exits, indicating that the transaction is over and the customer is satisfied by the service received.
The above procedure is not followed by the Equity Kenya Bank tellers and lately I was a victim of fraud by one teller when I went to deposit the money on the account of my business partner.
Just as explained above; I presented the teller a fully filled cash deposit slip indicating cash of Ksh.50000 ($568 USD) which I had double-checked before putting into my pocket.
As usual, the teller took the money and fumbled with them, manually counting them on his desk console, where I couldn’t see exactly what he was doing. After that, he then deposited the same cash into the counting machine.
The counter machine did it job, only to stop at 49th count, indicating that the cash was less by 1000. The teller recounted the money using the machine only to end up the same.
This was a shock of the day when he looked up at me and pointed out that the cash was Ksh.49000 instead of the Ksh.50000 as the deposit slip indicated.
Then he suggested for me to look into my pocket to see if one note had remained, but it wasn’t there.
I tried to argue with him but it was all in vain for the queue was piling up every other second and I wouldn’t stand to be in the centre of drama as a troublemaker only to be thrown out by guards.
Thus I tried to control my anger as he ordered me to fill in another deposit slip indicating the amount of cash as Kshs.49000. Although I had no other options than that, I left the bank very disappointed by the teller, believing that he intentionally stole from me taking the advantage of the system.
My suggestion towards the Equity bank service in Kenya is that, the deposit transactions have to be carried out openly so that similar confusion shouldn’t occur to any other equity customer anymore.